Visitor
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1 Message
I need to get my cable buried
I need to get my cable buried, it's been sitting on the grass since the middle of July. I can't get a person on chat or on the phone. The useless chat bot won't let me talk to a real person no matter how I ask.
EG
Expert
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112.9K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1.4K Messages
7 hours ago
Good Afternoon, @user_py5f0n! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the line being buried, and reaching out for assistance. The timeline to bury can vary depending on permits, and any delays. Typically, it would be 14-30 days. I would be more than happy to look into the account with you, and ensure it is resolved as quickly as possible. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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