I need to have my internet cable buried

Comcast laid a new internet cable on my back lawn July 29, 2026 and told me a “Dig Team” would be at my house within 14 days to bury the cable. The cable is still laying on my back lawn on September 25, 2025. What is the problem?

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XfinitySara

Official Employee

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2.9K Messages

3 hours ago

Hey there, @user_vg2g5y - You've come to the right place for support! Our team is more than happy to look into this and help in any way we can. First, have you already used the Xfinity Assistant to request a line burial?

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user_vg2g5y

Visitor

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2 Messages

I have used every form of contact that Xfinity allows, with no luck.

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57 minutes ago

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XfinityJon

Official Employee

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1.8K Messages

You have reached the right team. I will be happy to provide further assistance with your concern.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

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49 minutes ago

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EG

Expert

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121.5K Messages

3 hours ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.

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Customer Service

user_vg2g5y

I need to have my internet cable buried

XfinitySara

user_vg2g5y

XfinityJon

EG

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