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user_bma22
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Visitor

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3 Messages

Wednesday, July 22nd, 2026 8:11 PM

I need to reconnect cable line to my house

I'm finishing up a home renovation and the overhead cable line had to be disconnected from my house. I need it to be reconnected. I'm in Alexandria, VA.

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10 days ago

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XfinityAmandaB

Official Employee

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3.3K Messages

10 days ago

 

user_bma22 Thank you for stopping in for help with reconnecting your line after your remodel. We would be more than happy to help get this started for you. Let me ask: are you ready to restart services at the location as well? 

 

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user_bma22

Visitor

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3 Messages

I have already restarted services

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10 days ago

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XfinityAngie

Official Employee

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2.8K Messages

 

user_bma22, I'm glad you were able to get reconnected. What can I help you with today?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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10 days ago

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user_bma22

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3 Messages

I need the line on the outside reconnected to my house 

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10 days ago

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XfinityAngie

Official Employee

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2.8K Messages

 

user_bma22, 

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

10 days ago

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