Hello and good evening user_o9ev85! I appreciate you stopping by the community with your concerns, and we can definitely help in making sure you're able to start enjoying your TV service asap 👍 If your X1 TV Box is frozen on the Welcome screen and the remote is not connecting, the first thing you'll want to do is check all cable connections to ensure everything is hooked up properly. From there, try restarting the TV Box by holding the Power button for 10 seconds or unplugging it for 10 seconds and then plugging it back in. Please let me know if this works for you!
XfinitySeth
Official Employee
•
1.2K Posts
2 hours ago
Hello and good evening user_o9ev85! I appreciate you stopping by the community with your concerns, and we can definitely help in making sure you're able to start enjoying your TV service asap 👍 If your X1 TV Box is frozen on the Welcome screen and the remote is not connecting, the first thing you'll want to do is check all cable connections to ensure everything is hooked up properly. From there, try restarting the TV Box by holding the Power button for 10 seconds or unplugging it for 10 seconds and then plugging it back in. Please let me know if this works for you!
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