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user_sryfiu
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Visitor

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1 Message

Thursday, June 11th, 2026 11:18 AM

I need to speak with a representative not the AI bot.

I need to speak with an agent about my billing because if I don't, I will simply switch providers. This AI assistant did not help me whatsoever.

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Updated 

8 days ago

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XfinityTommy

Official Employee

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2.9K Messages

8 days ago

user_sryfiu We would never want to lose a valued customer. We are a corporate team that supports our forums. What types of support is needed? Are you exploring new promotion options?

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user_wrpovf

Visitor

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2 Messages

8 days ago

I need to speak to a representative about cable billing. Please help call [Edited - Private Information]'

(edited)

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user_wrpovf

Visitor

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2 Messages

Waiting for your call [Edited - Private Information]. 

(edited)

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8 days ago

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XfinityAbel

Official Employee

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336 Messages

@user_wrpovf thanks for reaching out on Xfinity Community Forums. While we are limited through providing support through this platform only, I'd love to help out with your billing concern. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it
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8 days ago

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