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Wednesday, October 23rd, 2024 2:30 PM

I need to speak with an agent

If I am paying my bill in full and on time, why cant I speak with an agent???? I have questions that need real answers by a real person. THIS IS SO FRUSTRATING!!!

Official Employee

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1.4K Messages

1 month ago

@user_ahz12y

 

Thank you for reaching out to our social media team, it’s great we can connect this way! If you could please send our team a direct message with your full name and full address,

 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

(edited)

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