I need to talk or email with a representative

I got an email that states:

Good news

Because you're a valued Xfinity customer, we're happy to announce you can now enjoy up to 5-7.5x faster upload speeds with your current Xfinity Internet plan, at no additional cost to you.

With this new benefit you can enjoy smoother connections when working, gaming, and streaming. This is just one example of how the Xfinity network is evolving to get smarter, faster, and more reliable.

Easy next steps

While your current Xfinity service can provide you with these faster upload speeds, a technician must make your home compatible to receive them. Click below to schedule a free appointment with a technician.

Schedule an appointment

Take action today so you can start enjoying your new speeds as soon as possible.

Thank you for being an Xfinity customer.

Xfinity app

xfinity.com

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THIS IS A SERVICE-RELATED EMAIL
Comcast will occasionally send you service-related emails to keep you informed of service and billing updates, new benefits and features, and other changes to your account.

Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here.

Comcast respects your privacy. For a complete description of our privacy policy, click here.

© 2024 Comcast. All rights reserved.

Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications

So all it does is send me to the Xfinity assistant who can't help me. I need some1 to help me please!!! Thank you.

Responses

XfinitySara

Official Employee

•

1.3K Messages

14 days ago

Hello, @user_6jzukf! Thank you for creating a post and sharing those email details with us. The news of a potential upgrade to your area is very exciting! You've come to the right place. Our Digital Care Team is awesome to work with, and we would be more than happy to look into this further for you. To clarify, what sends you to the Xfinity Assistant, clicking on "Schedule an appointment"? Have you tried proceeding with scheduling that visit via the assistant by chance? If so, what happens?

3

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U

user_6jzukf

3 Messages

Thanks for replying. Yes clicking on the schedule now brings me to the assistant. I've tried with the assistant but they won't allow me to schedule an appointment or talk to anyone. It says my Internet speed is fine. It's so aggravating.

-Kelly

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13 days ago

0

XfinityJeniece

Official Employee

•

2.4K Messages

user_6jzukf I would be happy to help you with getting that scheduling completed on our end. I know how frustrating speed issues can be as I rely on my connection for work. You have reached the right place!

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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13 days ago

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U

user_6jzukf

3 Messages

Thank you very much. I appreciate all your help.

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11 days ago

0

Customer Service

user_6jzukf

I need to talk or email with a representative

Good news

Easy next steps

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