Hello, and thank you for joining the Xfinity Forums community, user_m99h4y! You can Contact Us to find the help and support you need. We're experts in all things Xfinity and would love to help out here. How may we assist?
We're part of the expert team that works here online, user_m99h4y. We're able to resolve 100% of our customer's concerns right here. We'd appreciate the chance to help out here so other readers may benefit from the exchange. If account-specific information needs to be reviewed then we can pivot to a private chat to review sensitive details. Alternatively, you can contact us using one of the methods here.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Our line was buried today, service was disconnected and we’ve been on hold for over 2 hours trying to get a resolution TONIGHT!!!!!! We’ve been lied to, hung up on and never transferred to an actual manager. I want someone out here tonight to fix it. Can you help with that?
Our team can help, user_m99h4y. If you can please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasA
Official Employee
•
2.3K Messages
16 days ago
Hello, and thank you for joining the Xfinity Forums community, user_m99h4y! You can Contact Us to find the help and support you need. We're experts in all things Xfinity and would love to help out here. How may we assist?
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