I need to talk to a live person with a heartbeat not AI [Edited]

Why bother when you are the one telling me their is an outage with a resolution time that constantly moves. You did upgrades in our neighborhood and now your service is unreliable at best. 

We simply want to check in to see what has been attempted or looked into to avoid repeating steps and to gather more information about the issue you're having. It sounds as though we have technicians working in the area to resolve the issue based on your description, but they may have run into complications while doing so, hence the changing resolution time. We can absolutely take a closer look to confirm! I see that you've already sent a direct message our way. For future reference, please keep in mind that sending unsolicited direct messages is a violation of Forum Guidelines, but we'll be more than happy to assist! I'll continue our conversation there to keep your information secure!