user_wjz70v Hello! Thank you for reaching out to us here on our Community Forum. We know you mentioned wanting to speak to someone on the phone; however, we are a Social Media Team, and we can assist you with anything you need right here. If you'd like to get assistance, please send a Direct Message with your full name, address, and a description of your situation so that we can get started. Here are instructions on how to send a DM in case you need them:
Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityBenjaminM
Official Employee
•
2.5K Messages
4 days ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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