Visitor
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3 Messages
I need yet a THIRD technician to come out to work on ongoing glitch please
Hello. This glitch happens on my laptop, my cell, my steaming tv. It just glitches and glitches until I'm insane. Watching football is almost impossible. Working from home is almost impossible. Two technicians have been here since September 11, 2026. Both of them replaces a lot of things outside. From the pole at the street to the side of the house. This is unacceptable. And having to deal with the xfinity assistant when I've already been tehre and done that multiple times? Unacceptable. Also, after a LOT of time working with a rep on the phone, I still have no voicemail that I've been paying for for over a year now. Unacceptable. I'm going to start checking out other options for wifi, etc. Thank you for listening.



XfinityEricB
Official Employee
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3.7K Messages
6 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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