I never received a new modem

@user_8d5d2d​ thank you for reaching out over Xfinity Forums. While we can certainly appreciate your desire to receive immediate assistance with your issue, sending unsolicited direct messages to our team or any other forum user is a violation of our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. We ask that you please review those documents thoroughly as repeated violations could result in a revocation of a user's Xfinity Forum posting privileges. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community. Thank you.

Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

In the future, please create your own post for assistance. I'll follow up with you in the direct message to continue with the modem concern. 

Wow more proof of how much xf / comcast treats their customers so horribly by posting about violations from a frustrated LONG TERM customer. can't make this stuff up.

@user_8d5d2d my intention wasn't to upset you, it was to bring awareness that our Xfinity Forums is a gather spot, and want to ensure your profile isn't negatively affected by any guideline violations. With this being a public forums, it is also helpful for posts to be created so other users who may be searching for similar topics can search and hopefully find a resolution. Creating a post also ensure that assistance can happen sooner as it can take 2-3 days for an employee to make contact based on how the forums works. I'll follow back up with you in the direct message.