user_sqgcma Thank you for reaching out for help with your order. If you placed an order for a new Xfinity gateway, you would receive tracking information via email once your package is on the way. If you haven't yet received any tracking information, there may have been an issue with the order that we can check into for you. Have you received any tracking emails by chance?
EG
Expert
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121.3K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmandaB
Official Employee
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3.5K Messages
3 days ago
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