user_78fp59 Thank you so much for stopping into our Xfinity community forums for help with this disconnect notice you received. If you did not set up a disconnect this can happen if someone else requested to set up services at the same address. This happens occasionally due to an incorrect address but it is not a problem. We can help take a look and make sure your account stays active. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
user_78fp59 Please use the steps I provided to send us your information in private. Using the option to reply to my comment leaves your private information available to be seen by others. I have made your comment private feel free to delete it and resend that information using the steps I provided above.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAmandaB
Official Employee
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