2 Messages
I received an email about a service cancellation request I haven't made
A few minutes ago, I received an email from Xfinity saying a cancellation request is in progress, but I never requested such. I do not wish to lose my internet service so could this request please be revoked?
XfinityChelseaB
Official Employee
•
1.2K Messages
9 days ago
Hello user_nqqtdw, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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