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Visitor

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6 Messages

Friday, June 27th, 2025 10:56 PM

I received an xfinity email saying I can get Peacock Premium for free, but it doesn;t work

I received this email from xfinity  When I click on the button to redeem it just sends me to the xfinity website.  When I tried further to activate it said I wasn't eligible.   What gives????

Official Employee

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1.7K Messages

3 days ago

 

user_542507 Can you try clearing cache/cookies as well as a new web browser? Let us know if that works. 

 

Visitor

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6 Messages

Cleared all cookies and site data, which by the way makes a lot of additional extra work for me having to re authenticate all my other services, and that did nothing.  I would post the screen here but strangely enough inserting a picture is not permitted.  Super annoying in addition to all he other work I will have to do now.

 The Peacock activation page says "We're sorry, your account isn't eligible for this Peacock offer".

Visitor

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6 Messages

Tried the link in a different fresh browser that I had never use before, same result.  No go.

We’re sorry, your account isn’t eligible for this Peacock offer

View your current TV & Streaming plan to see available offers, or visit Help and Support for more details.

Visit TV & StreamingHelp and Support

Visitor

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6 Messages

FYI, the email has a little icon that says "diamond" but in the rewards page It has gold.

Loyalty-Tier_Gold

William's Rewards

Gold

Official Employee

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299 Messages

@user_542507 thank you for providing that information.

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

Just sent this info with my name and address, description of the problem, and screen shots.  Thanks.

Official Employee

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1.8K Messages

15 hours ago

Thank you for giving us the opportunity to check on this offer for you. We're sorry this was not available at the time with your currently subscription and we appreciate your time checking this out. If you would like to take us up on the offer for Peacock Premium, our team is here every day 6AM-1AM EST. 

Visitor

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6 Messages

15 hours ago

What a total waste of time.  Please stop sending me offers saying I am eligible and then refusing to honor them.  I should report this as a scam, which is all it is.  

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