i want the 5 year price lock on the internet

xfinity has a 5 year guarantee price for existing customer For $50 a month for 5 years. Talked with the overseas people they said no such deal, well its all over the xfinity web. how do i get it?

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EG

Expert

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119.2K Posts

6 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEva

Official Employee

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2.5K Posts

6 months ago

Hello @user_bcf169 for the best deals available we do recommend signing in to your account over at Xfinity.com. If you need assistance with the offers available please let us know.

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I have talked with 6 agents they tell me they can’t see to offer for EXISTING customers 5year for $50 month for internet.The last guy I talked with told me after 30 minutes on the phone he could give me the deal but my bill would go up $100. I told him for being a customer for over 33 years maybe it’s time to part ways!! If Xfinity puts this deal out there why don’t they honor it!!!! That’s false advertising!!!’nn

5

XfinityBillie

Official Employee

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4.3K Posts

user_bcf169 I definitely understand the frustration, we truly appreciate your loyalty with us over 30 years. I would be more than happy to take a look at the account to see what promotional offers you are eligible for. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

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ILeslie

New Poster

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5 Posts

@user_bcf169 its really shady that xfinity doesnt value their loyal customers. Im cancelling everything. My bill has gone up to $328 from $201 same exact service. Im DONE

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1 month ago

0

XfinityLinda

Official Employee

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2.6K Posts

@ILeslie Sorry to hear about the trouble with your billing. We can assist. Please send us a Direct Message with your full name and service address.

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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1 month ago

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U

user_h6ecee

Visitor

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1 Message

i have been 36 years with xfinity. my one year contract is expiring this month. could i get 400 mgb iternet and tv 125 channels bundle for 5 years

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7 days ago

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XfinityCliff

Official Employee

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404 Posts

Hello @user_h6ecee and thanks for reaching out on our Xfinity Community forums!

Thank you for your long term loyalty! 36 years is an amazing amount of time. We'd be happy to assist you with reviewing the options available to you moving forward.

I will pre-face that we no longer offer a 400 Mbps tier. Currently, packages for internet start at 300 Mbps, 500 Mbps, and 1 Gbps and move up from there as far as download speed is concerned. TV packages have also changed, but we can definitely review those with you to ensure you maintain the channels you wish to have.

If you'd like for us to take a look and review options with you please send us a Direct Message* with your full name and service address. Once we have you verified on your account, we can dig into this further for you.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

7 days ago

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user_5zalx8

Visitor

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1 Message

2 hours ago

I'm posting here for a couple reasons... 1) to let others know that you are not alone - it's like we're having the same shared experience - I see that many long time (like 20 or 30 year) customers like myself are just getting shafted. These long terms offers with NO contracts are offered to anyone and we are told no we can't get them. I mean if there was a contract, that's one thing, but this seems ridiculous. This happened to me. There was a $35 a month deal for 5 years. I got blown off.

And I just don't understand... Comcast president bemoans broadband customer losses: “We are not winning” - Ars Technica ... is this a surprise? Here we are. Your customers. Wanting to buy your service. And yet we are getting turned away. I'm looking into any options, even Centurytel would be a consideration. As long as they could offer basic reliable services. It's really sad because over the years I haven't had many complaints about Comcast/Xfinity - whenever I did it was about billing problems.

2) To comments on the responses: now we have to DM someone at Xfinity and what will magically change from the many times we've already been told that we essentially are no longer valued customers? Maybe YOU should reach out to US and try to save your customers from cancelling and going elsewhere.

Comcast used to at least have a program where someone would talk to you and try to save you as a customer. That seems to be long gone.

1

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XfinityDilary

Official Employee

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3.5K Posts

Thanks for your comment, user_5zalx8. I completely understand where you're coming from, and I appreciate you taking the time to share your experience and feedback. We know pricing and promotions are important factors when deciding who to do business with, and I can see how frustrating it would be to find an offer that appears to be a better fit but isn't available in your specific situation.

While offers can vary based on factors such as location, account eligibility, service configuration, and other account-specific details, I understand that doesn't make the experience any less disappointing when you're hoping to take advantage of a particular promotion. I also hear your concerns about customer retention and the perception that long-time customers aren't being rewarded for their loyalty. Feedback like yours is valuable, and I'll make sure your comments regarding pricing, promotional availability, and the desire for more proactive retention efforts are documented.

As for requesting a direct message, it's not intended to dismiss the concerns you've already raised. Rather, it allows us to review the account details and available options that can't be discussed publicly. While I can't guarantee a different outcome, we're always happy to take another look and ensure all available options have been explored.

We truly appreciate your many years as a customer and understand why you're evaluating your alternatives. If you'd like us to review the account once more, we'll be happy to do so. Could you please send our team a Direct Message with your name and service address?

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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1 hour ago

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Customer Service

user_bcf169

i want the 5 year price lock on the internet

EG

XfinityEva

user_bcf169

XfinityBillie

ILeslie

XfinityLinda

user_h6ecee

XfinityCliff

user_5zalx8

XfinityDilary

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