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user_s4r09c
1st Topic

Visitor

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1 Message

03/21/2026 10:06 PM

I want to cancel my internet service on March 28th 2026 end of my contract

I want to cancel my internet service on March 28th 2026 end of my contract

Question

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Updated 

11 days ago

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EG

Expert

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121.4K Messages

6 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKei

Official Employee

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2.8K Messages

6 months ago

@user_s4r09c I can help you with account changes, 
Can you please direct message me your first and last name along with your full service address so that I can assist?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_fm28wu

Visitor

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1 Message

11 days ago

I have not had Xfinity since August 28, 2026. All equipment was turned in on August 28, 2026 at the Leominster , Ma store. I have a receipt for the equipment returned. My bill was overpaid for August in the amount 3,088.70. You just crediting my account, which meds to be cancelled as of August 28, 2026. I am due a refund of about $3008.00. Can someone please make this be done ASAP. Please can someone actually  get this taken care ASAP, Please

{Edit-personal information}

(edited)

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XfinityOrlandoM

Official Employee

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3.8K Messages

@user_fm28wu

Thanks for reaching out to us. We do apologize if we didn't set proper billing expectations for what to expect once you've cancelled your Xfinity services. I'll be happy to take a deeper look at your account to make sure the disconnection order is set correctly, as returning Xfinity equipment does not cancel the xfinity account, as customer have the option to use their own equipment.

 

We'll also go over the billing expectations and what to expect when Xfinity owes you a refund. https://www.xfinity.com/support/articles/refunds-from-xfinity

 Please go ahead and send us a direct message including your first and last name and complete service address

 

 

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:" line, type “Xfinity Support”.
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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