Visitor
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2 Messages
I want to cancel my service.
I want to cancel my services. That simple. I am not calling cause there is no need. I don't need your retention tactic [Edited: Language].
Visitor
•
2 Messages
I want to cancel my services. That simple. I am not calling cause there is no need. I don't need your retention tactic [Edited: Language].
XfinityDena
Official Employee
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3.6K Messages
25 days ago
@user_lts5j6 I would be happy to assist you with a disconnection. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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XfinityDena
Official Employee
•
3.6K Messages
25 days ago
Thank you for working with me to disconnect your services @user_lts5j6 We at Comcast will miss you. If you do give us another chance to provide your household with services in the future, we will be happy to have you around. I wish you the best on your journey and thank you for being the best part of Comcast. If any other questions or concerns come, please do not hesitate to reach out to us on the Digital Care Team as we are here for you.
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