Skip to main content
user_17u3dq
1st Topic

Visitor

 • 

1 Message

Thursday, July 23rd, 2026 2:12 PM

I want to cancel my tv but keep my internet

I am trying to cancel my tv plan but keep my internet plan. The only site will not let me do that.

Question

 • 

Updated 

10 days ago

20

2

0

Oldest First
Selected Oldest First
XfinityJorge

Official Employee

 • 

3.2K Messages

10 days ago

 

user_17u3dq Hey there! You came to the right place for help and we are here to help you review the plans available. Please send us a DM with your complete name and address to get started. To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon
 • Click the "Start new conversation" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

0

0

XfinityJustinC

Official Employee

 • 

2.5K Messages

10 days ago

@user_17u3dq I appreciate you sending the direct message, and will follow up with you there to continue with the account change request since you're not able to do that through the self-service option on the plan builder: https://www.xfinity.com/planbuilder

0

0

forum icon

New to the Community?

Start Here