Visitor
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1 Message
I want to speak to an actual human being
My WiFi has been down for 2 days I work from home and this is costing me money. The support line won’t allow me to speak to a human being. I want to speak to a person immediately
Visitor
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1 Message
My WiFi has been down for 2 days I work from home and this is costing me money. The support line won’t allow me to speak to a human being. I want to speak to a person immediately
XfinitySara
Official Employee
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2K Messages
22 days ago
Hello, @user_2yngdk! Thank you for reaching out to our Digital Care Team over the Xfinity Community Forum. I'm sorry to hear about these service issues, and I'd love to see what we can do to help! Our team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly. First, have you recently reviewed all of these Connection Troubleshooting Tips, including how to check if there's a known interruption affecting your area? That is the best place to start, so please let us know what you find and if there's anything that can be adjusted on your end. Otherwise, we may need to take a closer look at things, which we're happy to do :)
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