SoySauce's profile

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Friday, October 10th, 2025

I want to talk to a live agent and get a service ticket written

I lost power this AM and the power was restored at 11:00am. It is now 9:30pm and I still don't have any of my Comcast services restored. Yes I power-cycled the cable modem 8 times in the past 10 hours. I also power-cycled the DVR. Comcast status knows that my cable is out but it thinks it's due to a power outage. Calling Comcast or trying to chat with the Xfinity Assistant is a waste of time because it terminates the conversation as soon as it realizes that I am in a outage area. I just want to talk to someone to let them know that the outage is not due to a power outage. There is something wrong with the Comcast network. And I verified that my neighbors have the same issue. Please write up a service ticket for our outage!!! 

(And fix your Xfinity Assistant so it doesn't send you to a dead end during an outage)

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Official Employee

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1.7K Messages

6 hours ago

 

SoySauce Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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