I want to talk to a REAL PERSON

This is ridiculous. My cable/internet have been out since 6:00pm yesterday. When I loon at app all it says is “as soon as possible”. THAT IS MOT AN UPDATE. I spend almost $300 a month with y'all but I’m about DONE. I don’t appreciate getting the run around and being hung up on. I will be exploring my options for a more customer friendly experience.

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D

dwoody4

2 Messages

22 hours ago

And I don’t ANY truck around here working on anything.

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XfinityAngie

Official Employee

•

1.8K Messages

dwoody4, Thanks so much for reaching out to Xfinity Support. I understand how stressful it can be when your service isn't working. I'm a customer too, so I get it.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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21 hours ago

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Customer Service

dwoody4

I want to talk to a REAL PERSON

dwoody4

XfinityAngie

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