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Wednesday, November 20th, 2024 7:24 PM

I was also denied my $180 gift card. Do you really care about vets or is it just a scam to get more customers in?

I am referencing the post linked below here because the same thing happened to me. Though I wasn't a Comcast customer for as long at that guy, 3 years is still more than the 90 day requirement. I served in the navy from May 2001 to Sep 2008 and got out for medical reasons. I finally was able to apply for the appreciation thank you on August 4th, and was sent the email claiming I just needed to wait 14-16 weeks. Well it's been over 16 weeks and I was told that because we moved, I no longer qualified and the gift card was lost. [Edited: "Language"].

https://forums.xfinity.com/conversations/customer-service/veteran-gift-card-for-180/6639372c3b3493797da997c7

Official Employee

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2.2K Messages

27 days ago

 

user_a009gy Hi there! Our awesome digital care team would be happy to look inot this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

 

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