i was lied to

I wasted 2.5 hours today just to update my cable box. Website kept telling me there was something wrong. ZSo I chat a CSR, who orders me a box BUT my current cable box went out WHILE HE WAS SETTING UP THE ORDER! Told me they could no longer connect and they'll have to send a tech. Then he disappears and a new CSR comes on. I asked if it was because he also added some [Edited: "Language"] to my plan that I really didn't want. New CSR says yes, it was due to that. So now I have a brick. They tell me the tech is coming tomorrow afternoon w/o asking if that's ok. I said I can't do that. I asked if they work on Sundays. I was told yes, your appointment is on Sunday. OK fine. Also, I was told I was being given $12 for my inconvenience. Nice gesture but seems like nothing for 2.5 hrs today and a 2 hr window Sunday, but here's the kicker. I close the chat and look at my account and emails.  The $12? It was actually $0.04. Sunday? Yeah, right. The appt is for THURSDAY!!! A week without service? Not to mention the 3 emails I got saying my plan had changed. I don't even know what plan I actually have now. Oh yeah. And to get on a waitlist for a sooner appt, I had to provide a cell phone #. When I did I was told it's associated with another active acct. [Edited: "Language"]? I give up.