Visitor

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10 Messages

09/19/2026 3:05 PM

I was told I needed a Modem Upgrade during my troubleshooting

I currently have an XB7 (pnCGM4331com). I was told to upgrade my modem. I also recently got a notice about system work happening on 9/22/26 in my area, [Edited: "Personal Information"]. I’m wondering if I should be upgrading to an XB8 or XB10? Thanks

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Official Employee

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699 Messages

2 days ago

Hello Jonoco, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am here to help. The preferred modem(XB8 or XB10) depends on your speed. What other questions do you have? 

 

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