Visitor
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1 Message
I was told my Xfinity Mobile was cancelled but I am still being billed.
I called to make sure my xfinity mobile line would be cancelled after the in-store team could not help me with canceling my service. The representative on the Xfinity Mobile Support line told me the service was cancelled but I was STILL billed and am CURRENTLY still being billed for the phone line!
XfinityKassie
Official Employee
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2.4K Messages
22 days ago
@Bridgettb2112 Good morning! Thank you for reaching out to our Xfinity Forums for assistance with your Xfinity Mobile account and services. I can see how it would be concerning to be getting billed after a cancellation request. I'd be happy to take a closer look, and see what the next best step would be in resolving your account today. To begin, can you please send a Direct Message with your name, the service address, and the mobile number we will be working with?
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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