Visitor
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1 Message
I would like to cancel my service. Immediately.
I am canceling my service, effective immediately. There is seemingly no way to do this through any normal avenue that Xfinity provides, so consider this notice.
I have attempted to submit an online request (does note exist), I have tried to talk to the chatbot (bugged out or sent me to the homepage), and I have attempted to schedule a callback (bugged out). I am now contacting my bank to have them deny autopayments.
Xfinity is one of the worst services I have ever used. It is a criminally awful corporation and an embarrassment to the United States. It should be nationalized.
XfinityAdrienne
Official Employee
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1.4K Messages
8 hours ago
Good Morning, @user_zne9dx! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with us, and cancelling the account. We can certainly take a look into your account and process the cancellation with you. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_q1tl4u
Visitor
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2 Messages
4 hours ago
Beware if you open up a claim with your bank to have xfinity charges investigated. I was double charged one day after another. I opened a claim investigation with my bank. My claim and temporary credit was validated and the credit became permanent in my bank balance , Xfinity continues to try to collect the charge that my bank permanently credited back. So again, Beware. My last bill posted the charge with the title "charge back " even though my bank said they shouldnt have double charged me.
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