Visitor

 • 

1 Message

Friday, August 15th, 2025

I'm abroad and need to cancel service but can't call

I'm abroad and need to cancel service but can't call. Please cancel my service.

Oldest First
Selected Oldest First

Expert

 • 

113.2K Messages

26 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

803 Messages

26 days ago

Hello @user_am6ngi We would be happy to assist with your cancellation request. Please send us a direct message with your full name and the service address to get started. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

forum icon

New to the Community?

Start Here