Visitor
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1 Message
I'm abroad and need to cancel service but can't call
I'm abroad and need to cancel service but can't call. Please cancel my service.
Visitor
•
1 Message
I'm abroad and need to cancel service but can't call. Please cancel my service.
EG
Expert
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113.2K Messages
26 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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803 Messages
26 days ago
Hello @user_am6ngi We would be happy to assist with your cancellation request. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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