I’m requesting help unlocking my device associated with Xfinity Mobile

user_0ybm5i, Thanks for letting us know. Since the phone has been paid off since May and no longer have an unpaid balance, I would like to see if we can get the phone unlocked on our end. To research this further, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.