Visitor
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1 Message
I’m trying to cancel my account
I’m trying to cancel my account because I moved away and the place I moved into already has Internet provided. Every time I call to have my account shut off they hang up on me. I am becoming very frustrated
XfinityRay
Official Employee
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4.1K Messages
18 days ago
Hi, @user_9f3z9s! Congratulations on your new place! I hope you are getting settled in and that the move went smoothly! We can assist you with your account here. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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user_pbw3qh
Visitor
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1 Message
13 days ago
trying to cancel my account I cannot pay this amount I will be returning equipment this week
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