1 Message
Impossible to get help
The amount of frustration I have cannot be put into words. I have been attempting nonstop since I emailed to obtain a technician appointment. Our neighborhood representative Nathan Ruege gave me a number to call and I got one scheduled for NEXT Saturday 11/2. Not ideal but whatever. At least it was something I told myself. Less than 24 hours later - I get an automated text my appointment was canceled. No explanation. I tried calling twice to make a new appointment. I’m told a tech will come Friday morning 10/25. No one came. No one called.
I was assured by a live agent via chat yesterday afternoon that an appointment was made for me for a tech to come today 10/26 from 3-5. I never received a confirmation. No text. No email. But I sat in my home this afternoon waiting. And - no surprise to me - no tech showed up.
I find it baffling that our HOA has a contract with a service provider who cannot adequately address internet and tv issues for us. I find it baffling that the same service provider, who has store locations in our community, cannot address issues for our HOA in those same stores.
Anytime you call Xfinity technical support, it forces you to troubleshoot via the app and the ultimately hangs up. If you figure out how to outsmart the robot and actually get a live person, they are clearly unable to do what you need - given all the falsehoods I was told about appointments being scheduled and no one actually showing up.
I have not had internet connection in my home for almost seven days. And as you can see, it is not for lack of trying. This is completely unacceptable.
I need someone to address this immediately. I am an attorney, I work with law enforcement, I require a steady stable internet connection.
XfinityShawn
Official Employee
•
1K Messages
28 days ago
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