Visitor
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2 Messages
Impossible to get situation resolved
I was mislead when I upgraded my Xfinity service to include marquee network. I was told by the salesman that if we took the promotion we would get a FREE iPad it would lower my monthly charge. He later even admitted that he was not clear when he told me that. I come to find out that I am paying for this iPad monthly as well as service for the iPad. I was not told that I had data service on the iPad. I took the iPad to Canada and unknowingly used data I didn’t know I had. I had downloaded a book to read. After 3 calls about the $548 data charges from Canada we were told that the iPad had data costs a fee out of the country. I have spoken with about 7 customer service people who then sent me to the point of sales. The manager agreed with me but said he couldn’t give me a refund and sent me to Schaumburg. The manager there also agreed with me and after 4 visits told me on several occasions during those visits, told me that the credit was indeed on my account. He even said at one point that he escalated my case. He told me that there would be a credit in my credit card. He said this at several of my visits. I have not gotten this credit yet.
XfinityKei
Official Employee
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2.8K Messages
2 days ago
@user_9583xt Our apologies for the inconvenience this has caused you.
We can certainly check on your account and help you resolve your mobile account concerns.
As a friendly reminder our Xfinity App is free and a great place to check our current offers and promotions.
Our famous website at https://www.xfinity.com/learn/mobile is a great place where you can search for mobile deals and features.
I have a link to share with information on traveling with Xfinity mobile https://www.xfinity.com/support/articles/traveling-internationally
Global Travel Pass, Mexico and Canada Unlimited Pass, and international roaming are not supported on tablets or smartwatches. Using data on tablets will result in pay-as-you-go usage charges in Mexico and Canada. International data roaming is not supported on tablets (except Mexico and Canada).
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_9583xt
Visitor
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2 Messages
2 hours ago
Kei I answered you with my contact information and more details. I hope you will get back to me and resolve my problem by issuing a refund to me.
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