Visitor
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1 Message
Impossible to reach an ACTUAL HUMAN BEING customer service rep
This needs to be forwarded to the appropriate person on the customer service team so they can take care of it. I had no alternative but to write about this here. I am through with talking with AI phones and chatbots. Give me a HUMAN, please.
I have been wrestling with the automated assistant, the phone assistant, everything but an ACTUAL HUMAN BEING for the past 3 days trying to get an appointment canceled. Are there any FLESH AND BLOOD homo-sapiens working at Xfinity or just annoying runaround automated nonsense?
All I need to do is cancel an appointment AND keep my internet connection on. The last time I canceled my appointment, it canceled my internet, too. Now Xfinity wants to send out a technician again to reactivate. I don't need a reactivation. I have installed and successfully connected to the internet. That's how I just posted this message.
I tried calling (again) to cancel but the automated line kept running me around in circles (again). This has been going on and on for 3 days every time I call.
I have set up my internet myself. I have internet now. I don't need a technician. I don't need to be charged a $100 fee for a service I don't need. I need Xfinity to cancel my appointment with the technician. My internet connection is already active. Please cancel my technician appointment, but keep my connection ACTIVE.
I am not calling Xfinity to resolve this. I've already done this multiple times, it's a waste of time. You will need to call me. You have my number. Call to cancel... please.
CCShaina
Problem Solver
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393 Messages
2 years ago
@user_560335 Thank you for reaching out to our team here at the Xfinity Community Forums with your concern regarding canceling and upcoming service appointment. I am so sorry to hear that you have had difficulty utilizing the automated system when contacting us or reaching a specialist. I would like to let you know that you are actually able to cancel service appointments set on your account at any time yourself right from Xfinity Myaccount! You may log in with either the MyAccount app, or visit https://comca.st/3L1XqFL . I've included an article with steps on how to go about managing or canceling your appointment through MyAccount here.
If for some reason you are still having trouble canceling the appointment on your own,
could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_4c6d63
Visitor
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1 Message
1 year ago
I'm having a similar issue and the solution provided seems to no longer be available. I need to be able to reach an actual person due to the fact that my auto pay has stopped and now I have 2 bills and a 10 dollar fee I refuse to pay. The whole point of me using auto pay was to not have a missed bill.
(edited)
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