Visitor
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1 Message
In home technician appointment, as promised [Edit]
Xfinity did a system check yesterday, and in doing so, they messed up my TV and TV service. I spoke with two or three people and technicians, and I was told to expect a call to schedule an in-home appointment. [Edited: "All Caps"]
westwayneguy88888
Contributor
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345 Messages
30 days ago
I believe the 1- 800-comcast number is the correct one to call them back if they didn't reach out to you properly
Hope this assists. :)
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EG
Expert
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113.2K Messages
30 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. An agent will reply to you right here in your topic.
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XfinityJanelle
Official Employee
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1.8K Messages
30 days ago
Hey @user_gbxjbs , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your appointment. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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