Visitor
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1 Message
in home visit charge
I've been on the phone and in chat several times with no resolution. On Jun 3, 2025, I was charged $100 for an in home visit to replace my modem. The technician was unable to install a new modem and left my old modem intact. NOTHING was done. And i was charged $100. There is no place to email and chat is my only option. Each time I was on chat, it was for an hour or so, and right as I was getting this resolved, the chat ended. VERY frustrating. Horrible customer service. NO PLACE to get things resolved. MAYBE MAYBE MAYBE this is the place? Hope springs eternal. Remove the $100 charge where NOTHING was accomplished in my home.
XfinityBillie
Official Employee
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3.6K Messages
22 days ago
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