Hello user_py5tba, thank you for reaching out via our Xfinity Community Forums. I would be happy to submit a ticket on your behalf to see if services can be set up at your home. To get started, please send our team a Direct Message with your full name and physical address.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
we want a personal visit for our phones we don't want to have service online as it doesn't work. Again, we want a personal visit to fix our phones. This ius waht we want becaud3e none of your other options do not work
Hey @user_4a7ddf, Thank you for visiting our official Xfinity Community Forums page. We would be more than happy to look into the account and services. Could you please provide more detail pertaining to the issue at hand, so we can best assist?
We would need to perform some remote troubleshooting before we can schedule an In-Home Service Visit. This is to help see if we can help resolve the issue remotely and prevent any possible charges for scheduling an In-Home Service Visit. When available, please leave a detailed comment of the concern along with any troubleshooting steps you have taken to attempt and resolve the issue. We hope to hear from you soon.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Oh my God your phone number is so frustrating. I have called seven times after restarts and they keep hanging up on me or not calling me back. We have all our boxes pixelating I’ve done everything. Restarted got your Wi-Fi extender. Nothing is helping we need a technician how do I get an appointment
Hi user_yi38p3 - thanks for reaching out. I understand your concern, and you have that right of getting your business handled. I've been down that road before with pixelation, and it is not fun. Our team is here and designed to help with your inquires. For us to properly help you with the technician appointment, we will need to access your account. To do so, please send us a direct message
with your full name and service address. From there I can complete account verification and truly dig into what is happening with your account and services.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityChristy
Official Employee
•
2.3K Messages
5 months ago
Hello user_py5tba, thank you for reaching out via our Xfinity Community Forums. I would be happy to submit a ticket on your behalf to see if services can be set up at your home. To get started, please send our team a Direct Message with your full name and physical address.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_yi38p3
Visitor
•
1 Message
23 days ago
Oh my God your phone number is so frustrating. I have called seven times after restarts and they keep hanging up on me or not calling me back. We have all our boxes pixelating I’ve done everything. Restarted got your Wi-Fi extender. Nothing is helping we need a technician how do I get an appointment
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