3 Messages
Inability to successfully schedule an appointment for service
I’m about to pull out my hair I’m trying to arrange an appointment for my Dad who 86 years old, hard of hearing to have his modem checked so he can have phone and tv services. Had an appointment scheduled today and because the technician did not take the time to talk with me by telephone to assist him getting my Dad to answer his door he cancelled the appointment and sent me a text stating I would need to reschedule the appointment. The service is being done in Florida and I live in Kentucky making phone calls and chatting with Xfinity agents since Sunday. 7 different people only to have his appointment cancelled. This is absolute garbage. It is also very scary as my Dad does not have a phone in case of an emergency situation.
XfinityVianney
Official Employee
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1.7K Messages
9 days ago
@user_anwv8x,
Thank you for sharing what’s happening with your dad’s service appointment. I can only imagine how frustrating and worrying this must be, especially when coordinating from out of state. We completely understand the importance of ensuring your dad has reliable phone and TV services, especially given his needs. It’s clear that having this appointment go smoothly is crucial for his safety and your peace of mind.
We’re here to support you and will do all we can to make sure that your dad’s needs are met in a way that’s simple and stress-free. Please know we’re listening, and we’re committed to finding a resolution that works for you both. We can only discuss account details with the account holder, primary user, or manager on the account. You can read more about our user roles here: https://www.xfinity.com/support/articles/primary-and-secondary-accounts. Do you already have a profile on their account?
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EG
Expert
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107.1K Messages
8 days ago
The concern is not "Community Center / Guidelines" help related.............................. Topic moved here to the proper help section.
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