Visitor

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1 Message

Monday, June 9th, 2025

incentive tracker

Hello

A couple days ago I received a link to a gift card on my email that comes from yourcard@incentivetracker.xfinity.com. I wasn't sure if it is legit or a scam. Can you please help me to figure it out?

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Expert

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114.2K Messages

5 months ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.  

Official Employee

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638 Messages

5 months ago

Hello @nayii_cinder, Thank you for taking the time to leave a post. I hope your week is off to a great start. If you signed a promotion that included a gift card, you can go here to track the status of your incentive. You can enter your Xfinity account number and hit track to check the status. If you did not sign up for a promotion that included a gift card than more than likely that is spam. They are so tricky nowadays with their emails. So glad you reached out instead of following that link. 

Visitor

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1 Message

I submitted my request for two prepaid cards. I sent my previous carriers ddevice balance infrormation ( i  reciev ed confirmation phones were received( but did not receive confirmatin and it is last day to do so. how do I know it went through?

Official Employee

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2.7K Messages

 

user_k5ryju, Hi there! Thanks for taking the time out of your day to reach out. I can understand the importance of receiving confirmation for your two gift cards. I had to do the same thing with another company before for my gift cards. You've reached the right place. We are a team of experts who are happy to help over social media. To check on the status of the gift cards, have you checked the status of those prepaid cards at our incentive tracker yet? 

 

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