Visitor
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1 Message
Incompetent Employee Cut My Service off While Upgrading
I need to speak to someone by phone to fix the mess your chat agent created today. HOW CAN I SPEAK TO A LIVE PERSON?????????,
Visitor
•
1 Message
I need to speak to someone by phone to fix the mess your chat agent created today. HOW CAN I SPEAK TO A LIVE PERSON?????????,
XfinityQuemekia
Official Employee
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666 Messages
19 days ago
Hello @user_but2rb, thanks for taking the time to reach out. I'm sorry to hear about your experience, but you have reached the right place for support. If you are still needing assistance to get started, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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