Skip to main content
Joshman091
1st Topic

Visitor

 • 

1 Message

Thursday, August 13th, 2026 3:05 AM

Incorrect Boot File XB8 Gateway

I have the incorrect bootfile on my XB8 gateway that was installed yesterday due to my apartment switching to a bulk plan.  I upgraded back to the 2Gbps plan from the community's 1Gbps plan and put my modem in bridge mode.  I've now discovered it's well known that the XB8 doesn't mesh well with the 2Gbps plan and will revert back to the old boot file.  I've been dealing with customer service nonstop, this is frustrating and I'm quite ready to switch providers after 5 years with Xfinity.

Question

 • 

Updated 

5 days ago

27

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

120.1K Messages

5 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityPaula

Official Employee

 • 

2.3K Messages

5 days ago

Thank you, @EG from moving the post to the right support area. 

 

 

Joshman091 Hi there, Thank you for creating the post and reaching out to us here for help with the 2 gigabit internet service. I hope that this has been an isolated issue especially with you being with us for the past 5 years! I'm sorry to read that you are having this trouble after the account changes were made. I would be happy to help out. 
 
I see that you send us a direct message as well. Since this is impacting your direct services I will reply to your direct message next. 
 
I need to remind you that sending unsolicited direct messages to the Xfinity Support handle or user of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message

 

0

forum icon

New to the Community?

Start Here