Visitor

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1 Message

09/18/2026 11:25 PM

Increase in internet bill

The last two months I noticed an increase in my internet bill. A 30.00 dollar increase why the increase?

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Expert

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34.9K Messages

4 days ago

@user_3emz4u 

The last two months I noticed an increase in my internet bill. A 30.00 dollar increase why the increase?

Reading the notations on your billing statements will probably tell you why.

Official Employee

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3.6K Messages

3 days ago

 

user_3emz4u Thanks for reaching out to us here for assistance with your billing increase concern. I would certainly reach out as well when it goes up, and I'm not sure why. Happy to take a look with you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

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Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

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An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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