Hello and welcome to our community forum, @user_309kk6! Thanks for creating a post with your billing questions. You are in the right place for support :) Our Digital Care Team is great to work with because we'll do everything we can to provide the answers you need while helping in any way possible. The best place to start is online, where you can view full PDF copies of your statements (since the bills will outline, typically in green, any changes such as promotions coming to an end - causing an increase to your monthly charges). Here's how to do that:
XfinitySara
Official Employee
•
2.1K Messages
3 days ago
Hello and welcome to our community forum, @user_309kk6! Thanks for creating a post with your billing questions. You are in the right place for support :) Our Digital Care Team is great to work with because we'll do everything we can to provide the answers you need while helping in any way possible. The best place to start is online, where you can view full PDF copies of your statements (since the bills will outline, typically in green, any changes such as promotions coming to an end - causing an increase to your monthly charges). Here's how to do that:
1. Log in to My Account
2. Select the purple Account icon in the upper right corner
3. Select "Billing"
4. Select "Bill details"
5. Select "Statement history"
6. Click on "Statement PDF" under your current statement
7. Or click on any of the previous statements listed to view the full document(s)
Please let us know if this helps, and if you still have any questions, we remain here 7 days a week to support you and your household!
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