1 Message
Information does not match our records error
Hey there. I just opened an account and started service and when I used the invite link to make an account, both mobile number and social security number options return a "information does not match our records" error.
XfinityJeniece
Official Employee
•
2.4K Messages
1 month ago
Hey there, user_cm69me, thanks for reaching out through Xfinity Forums regarding your account. We truly appreciate you joining Xfinity and are so excited to have you in the family. I know I love using the app to manage my account as it is so convenient. I would be happy to help with troubleshooting.
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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