Inside phone

My stepfather broke the tab off the locking tabs for the cable on the phone line. It seems that there is no way to speak to a human being. The assistant has no idea what is needed which is a tech to come out and fix the problem.

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XfinityRichard

Official Employee

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3K Messages

18 days ago

Hi there, @user_mcnuiw Thank you for taking the time to reach out. I'm sorry to hear that your phone line tabs broke and for the trouble you are having trying to get assistance. With this, you don't need a technician to go out and replace it. You can purchase a replacement phone at places like Walmart.- Richard

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user_mcnuiw

Visitor

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2 Messages

@XfinityRichard thank you for replying that I can pick a new one up at Walmart. The problem come in where the line that comes into the house the end of the wire will not stay plugged in. We managed to find a way to find a human and we have a specialist coming in this week.

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18 days ago

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XfinityMartyR

Official Employee

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3K Messages

user_mcnuiw Thank you for the update! I'm glad you were able to have a technician scheduled to help.

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18 days ago

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user_mcnuiw

Inside phone

XfinityRichard

user_mcnuiw

XfinityMartyR

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