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user_cq6hpg
1st Topic

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Tuesday, June 24th, 2025 12:35 AM

install fee?

I am  a former employee I took early retirement, i currently have courtesy services. Had a house fire last september and had to relocate when i moved back to permanent house had a difficult time getting services transfered anyhow finally got things transferred the box quit working so I got on the chat the guy said i would have to have someone come out and there wouldnt be a charge anyhow they charged me 100.00 to come out to change out the cable box. Is there any way to get this waived since it was a service problem and not a install? If you could call or email me back I would appreciate it. tried to email [Edit: Personal information] came back as not a good email address.
[Edit: Personal information]

Question

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Updated 

10 days ago

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XfinityPeterH

Official Employee

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2K Messages

10 days ago

 

user_cq6hpg Happy to help! Please send us a Direct Message so we can assist you further. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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