Install the permanent cable line

Xfinity has not installed my cable line. It's been way more than 14 days since a temp cable was installed in early June where Xfinity service rep who installed the temp cable stated it should only take 7-10 days to install the permanent cable/internet line). I have called twice to Xfinity Customer Service, and they said they would look into it and respond shortly but I have received no response to date. My landscape gardeners have stated they are no longer cutting my grass as the temp cable is a hazard to work around. As this is now ridiculously poor service from Xfinity, I will need to terminate my service and simply go back to ATT fiber for my internet service needs.