1 Message
Installation appointment, no confirmation
I went through the steps to schedule an installation appointment, but when I finished the process I was sent back to the xfinity homepage and have not received any sort of confirmation. Trying to log in to my account (using several browsers) just results in an infinite loop. The xfinity app says I have logged in successfully but shows only an "Access not Authorized" message. There is no apparent way to contact customer support on the website.
How can I determine if my installation appointment was successfully scheduled or see anything about my account?
XfinityChelseaB
Official Employee
•
1.2K Messages
1 month ago
Hello @user_76jp04, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
0
0