Installment Payment option

Good afternoon, Xfinity Community Team,

I am currently facing difficulty paying my past due balance in full and have previously utilized the Installment Payment option. I have noticed that this option is no longer available on my account.

I would like to request the restoration of the Installment Payment option so I can responsibly manage and pay down my balance over time. This would allow me to remain an active and satisfied Xfinity customer while meeting my financial obligations. I am prepared to pay a down payment today.

Thank you for your consideration and assistance. I appreciate any guidance on how to restore this payment option as soon as possible.

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XfinityBrianH

Official Employee

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1.6K Messages

11 days ago

user_cmzzaq You find out if your account is eligable for and Xfinity Installment Plan by following insdtructions found at the following link https://www.xfinity.com/support/articles/installment-plan-balance-due.

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user_cmzzaq

Visitor

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4 Messages

I was eligible yesterday when I checked. I checked again today to pay a down payment and it isn't giving me that option anymore

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11 days ago

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XfinityEmilyB

Official Employee

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2.3K Messages

user_cmzzaq Thank you for checking your eligibility yesterday and today. Financial arrangements such as installment payments are handled 100% online, so if you do not see the option, we will not have the option to restore it. Going forward, would it help if your due date was on a different day? You can find eligibility requirements and more details here about changing your bill's due date.

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11 days ago

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user_cmzzaq

Visitor

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4 Messages

Why did it change? Also I have Internet Essentials. My account is currently disconnected due to My past due bill. Do I qualify for the Internet Essentials Amnesty Program?

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11 days ago

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XfinityEmilyB

Official Employee

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2.3K Messages

user_cmzzaq That's a great question! The amnesty program is only for families with outstanding Xfinity debt more than one year old. You can find more information here if needed.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 days ago

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user_cmzzaq

Visitor

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4 Messages

Thank you. Is there a specific number to call to request this service?

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11 days ago

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Customer Service

user_cmzzaq

Installment Payment option

XfinityBrianH

user_cmzzaq

XfinityEmilyB

user_cmzzaq

XfinityEmilyB

user_cmzzaq

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