Insulted and Threatened With Violence by Xfinity Employee [Edited]

23 July 2026
I was insulted and my husband was threatened with physical violence by your employee [Edited: "Personal Information"] at the Gainesville, VA Xfinity store. After threatening my husband, he asked him to get the store manager which he refused to do and continue to act like some street gang punk. 

He is not up to speed on your products in addition to the above. How he got hired there is beyond me. 

We had gone in to actually add XFinity security to our account but after that experience I was so distraught that all I could do was leave the store. 

[Edited: "Personal Information"] was the store manager we talked to afterwards. However the actions of this individual rate a regional manager response at the very least. 

[Edited: "Personal Information"] also said the audio was being recorded to which my husband said great then let's pull the audio. Another employee said that was not true and that there was no audio recording. Don't know who is correct but if there is audio then we want a copy.

[Title Edited for "Personal Information"]